Troubleshoot fall detection concerns

If fall detection is triggering unexpectedly or you're worried it didn't trigger, start with a few key reminders.

Important limitations

• Fall detection is not guaranteed. Some falls may not be detected.
• Some sudden movements can trigger false alerts.

If you're getting frequent false alerts

• Confirm the device is worn securely.
• Review how you wear it during high-movement activities.
• Contact support so we can help you set expectations and reduce repeat issues.

For help, email support@holoalert.ca.