Troubleshoot connectivity issues

If your device won't connect during a test or alert, cellular signal is the most common cause.

Try this first

• Move to a different area of your home (near a window or main floor).
• Avoid basements or areas with heavy concrete when possible.
• Try the test again after moving.

If it still won't connect

• Do not rely on the device until we've helped troubleshoot.
• Contact support so we can help you confirm coverage and next steps.

Email support@holoalert.ca or call 1 888 411 4656.