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Troubleshoot audio issues
What to do if you can't hear the operator or they can't hear you.
Two-way voice allows the operator to speak with you through the device during an alert. If audio is unclear, try these steps.
If you can't hear the operator
- Hold the device closer to your ear.
- Move to a quieter area if possible.
- Ensure the device is charged (low battery can affect performance).
If the operator can't hear you
- Speak clearly toward the device microphone area.
- Hold the device in front of you (not under clothing).
- Try again from a location with stronger cellular signal.
If audio problems continue, contact support at support@holoalert.ca.