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In-Depth Holo Active User Guide

Getting started, daily use, safety notes, and troubleshooting

Overview
Holo Active is a smartwatch-style medical alert device that helps you call for help in an emergency and track everyday wellness like heart rate and steps. It looks like a regular smartwatch, with a colour touchscreen and a single side button called the Home Button.

Set aside 15–20 minutes for your first setup. After that, daily use is simple: wear it daily, charge it nightly, and test it once a month.

What’s inside this guide
• Getting Started
• Charging Your Holo Active
• Wearing Your Watch
• Understanding the Screen
• Calling for Help
• Using the Health Features
• Fall Detection
• Testing Your Watch
• Care and Cleaning
• Troubleshooting
• Need Help?

Getting Started
Allow 15–20 minutes for your first setup.

What’s in the box
You should have:
• Your Holo Active smartwatch
• Charging cradle
• Charging cable
• Power adapter

If anything is missing or damaged, contact us before use.

Know your Holo Active
Screen and controls
• Touchscreen: Colour display used to view time, status, and features.
• Home Button (side button): Wakes the screen, starts emergency calls, and turns the watch on.

Comfort and fit
• Holo Active weighs about 65 grams, designed for comfortable all-day wear.

Charging Your Holo Active
A full charge takes about 2 hours. Charge every night.

Important charging note
• Battery life is up to 24 hours, so daily charging is required.

What you’ll need
• Your Holo Active
• Charging cradle
• Charging cable
• Power adapter
• A wall outlet

Step-by-step

  1. Plug the charging cable into the power adapter.

  2. Connect the other end of the cable to the charging cradle.

  3. Plug the power adapter into a wall outlet.

  4. Place your watch in the cradle with the screen facing up.

  5. Line up the pins on the cradle with the contacts on the back of the watch.

  6. Listen for the tone and look for the battery percentage on the screen.

When it’s fully charged
• When the screen shows 100%, your watch is fully charged.

Best practice
• Charge your watch every night while you sleep so it’s ready during the day.

Wearing Your Watch
Putting it on takes about 1 minute.

Putting on your watch

  1. Open the clasp on the wristband.

  2. Slide your hand through the band.

  3. Adjust the strap so it fits snugly but comfortably.

  4. Secure the clasp.

Fit tip
• Wear it like a regular watch—snug enough that it doesn’t slide around, loose enough to stay comfortable all day.

Changing the wristband
• Holo Active uses standard 24mm watch bands.
• You can swap the band for a different style or colour. Contact us for replacement bands.

Understanding the Screen
Your watch screen shows helpful information at a glance.

Waking the screen
• If the screen is blank, press the Home Button once.

What you’ll see on the main screen
• Time and date in large, easy-to-read numbers

Top of the screen icons
• Signal bars: Shows your wireless connection strength
• Battery icon: Shows how much charge is left

Bottom of the screen
• Heart icon: Your heart rate
• Walking figure: Your daily step count

Using the touchscreen
• Swipe right to explore more options (example: heart rate, steps, weather, power settings).

Calling for Help (Most Important Feature)

How to call for help

  1. Press and hold the Home Button until you hear the emergency alert.

  2. The screen will show “HELP” with a countdown.

  3. Wait for an operator to answer.

  4. Speak towards the watch face—the operator can hear you clearly.

What happens next
• The operator will stay on the line with you and send help if needed.

Monitoring language
• Monitoring is available in English only.

Cancelling an accidental call
If you pressed the button by mistake:
• Tap the X on the screen before the countdown reaches zero to cancel.
If the call has already connected:
• Tell the operator it was accidental—they’ll be happy to confirm you’re safe.

Using the Health Features
Holo Active includes wellness tools to help you track day-to-day health habits.

Checking your heart rate

  1. Swipe right until you see the heart icon.

  2. Tap the screen.

  3. Hold still while the watch measures your heart rate.

Important note about heart rate
• Heart rate readings are for general information only. Holo Active is not a medical device and should not replace advice from your doctor.

Viewing your steps

  1. Swipe right until you see the walking figure icon.

  2. Tap to view your daily step count.
    • The step count resets each day.

Checking the weather

  1. Swipe right until you see the cloud icon.

  2. Tap to see today’s weather forecast.

Fall Detection (Optional Feature)
Fall detection is optional and can be turned on by your dealer.

How fall detection works
If the watch senses a fall, it will alert you and give you about 12 seconds to cancel if you’re okay.

If you fall

  1. Your watch will vibrate and show an alert on the screen.

  2. If you’re okay, tap the X to cancel.

  3. If you don’t cancel, the watch calls an operator automatically.

Important reassurance
• Fall detection is helpful, but no device can detect every fall. If you fall and need help, always press and hold the Home Button yourself if you can.

Vibration alerts
Your watch uses vibration to get your attention, which can be helpful if you have difficulty hearing. It vibrates for:
• Emergency alerts
• Fall detection alerts
• Low battery warnings

Testing Your Watch (Monthly)
Testing takes about 2 minutes. Do this once a month.

Why testing matters
• Testing confirms your watch is working and helps you stay comfortable using it in an emergency.

How to test

  1. Press and hold the Home Button until you hear the emergency alert.

  2. Wait for an operator to answer.

  3. Tell them you are testing your watch.

The operator will confirm everything is working and wish you well.

Tip for consistency
• Pick the same day each month (example: the first Sunday) so it’s easy to remember.

Care and Cleaning
A little care helps your watch work reliably for years.

Daily care
• Wear your Holo Active every day.
• Charge it every night while you sleep.

Important note
• We recommend keeping your watch on and charged for your safety. Only turn it off if necessary.

Cleaning
• Wipe your watch with a soft, dry cloth.
• Do not spray water or cleaning products directly on it.

Water safety
• Water-resistant: OK for handwashing, watering plants, and showering.
• Not for full submersion: Do not wear it swimming or in a bath.

Pacemaker and medical implants
• Holo Active contains small magnets. If you have a pacemaker or other medical implant, talk to your doctor before using this watch.

Troubleshooting
Most issues are easy to fix.

Watch won’t charge
Try this:
• Confirm the cradle is plugged in.
• Ensure the charging pins align with the contacts on the back of the watch.
• Remove the watch and place it back in the cradle.

Screen is blank
• Press the Home Button to wake the screen.
• If nothing happens, the battery may be empty—place the watch on the charger.

Watch not responding
• Press and hold the Home Button for several seconds to restart.
• If needed, place it on the charger to restart it.

Call won’t connect
This usually means a weak wireless connection.
Try this:
• Move to a different area and try again.
• Check the signal bars at the top of the screen.
• If this happens often, contact us for help.

Low battery warning
• If you hear a low battery message or see a red battery icon, charge your watch right away.

Turning your watch off

  1. Swipe right until you see “Turn Watch Off.”

  2. Tap the screen to turn off your watch.

  3. To turn it back on, press and hold the Home Button.

Need Help?
We’re here for you. Contact us anytime with questions.

Phone: 1-888-411-4656
Email: support@holoalert.ca
Website: www.holoalert.ca

For replacement wristbands or custom colours, please contact us.

Thank you for choosing Holo Alert. Go anywhere safely.