Skip to content
English
More support
  • There are no suggestions because the search field is empty.

Holo Pro Light Indicators and Reset Button Guide

How to understand the indicator lights and safely power the device off and back on.

HOLO PRO LIGHTS AND RESET MODE GUIDE
How to understand the indicator lights and safely power the device off and back on

Overview
Holo Pro uses two main indicator lights to show its status:
• Red Battery Light (battery/charging status)
• Blue Call Light (connection/call status)

Holo Pro also includes a small reset button on the side/back of the device. Pressing this button powers the device off and places it into a special “reset mode” until it is turned back on.

This article explains exactly what each light pattern means and what happens when you use the reset button—especially when preparing a device for shipping or air travel.

Know the Lights on Holo Pro
Holo Pro has two key lights:

Red Battery Light
Shows charging and battery status.

Blue Call Light
Shows call status and wireless connectivity status.

Red Battery Light Meanings (Ready Mode and Always On Mode)
Use the red light to confirm charging, full charge, or low battery.

Battery Low
• Red light flashes every 26 seconds

Charging (device on cradle)
• Red light flashes every 5 seconds on the cradle

Fully Charged (device on cradle)
• Red light is solid on the cradle

Normal operation or battery fully discharged
• Red light is off

Booting / starting up
• Red light flashes every 2 seconds for 30 seconds

Blue Call Light Meanings
The blue light indicates normal connectivity, call activity, or service issues. Behavior can differ slightly depending on whether the device is in Ready Mode or Always On Mode.

Normal blue light patterns

On the charging cradle (Ready Mode and Always On Mode)
• Blue light flashes every 5 seconds: Normal

Off the cradle
• Ready Mode: Blue light flashes every 26 seconds for 3 minutes, then turns off: Normal
• Always On Mode: Blue light flashes every 26 seconds continuously: Normal

During a call (Ready Mode and Always On Mode)
• Blue light is solid: Normal

Blue light off
• Ready Mode: Off can mean normal or battery discharged
• Always On Mode: Off typically indicates battery discharged (unless the light configuration was modified)

Blue Light Warning Patterns (Service Issues)
These patterns usually indicate the device may be out of service, has limited coverage, or needs support.

Out of service (on the cradle)
• Blue light flashes every 1 second on the cradle: Out of service — contact support

Limited or no service (off the cradle)
• Ready Mode: Blue light double-flashes for 3 minutes, then turns off: Limited or no service — contact support
• Always On Mode: Blue light double-flashes off the cradle: Out of service — contact support

Out of service after pressing the button
• Blue light flashes every 1 second for 5 seconds after a button press: Out of service — contact support

If you see any of the warning patterns above repeatedly, contact support for help diagnosing connectivity or service status.

Reset Button and Reset Mode
Holo Pro includes a small reset button. Pressing it powers the device off and places it into “reset mode.”

When to use the reset button
Before shipping a Holo Pro device or bringing it on a flight, it is recommended to press the reset button for 1–2 seconds to power it off.

What you’ll hear (firmware 6.03 or greater)
When the reset button is pressed, the device announces:
“Powering off. To power back on, press the SOS button or place on the charging cradle.”

What you’ll see
• The device light briefly turns red, then turns off—this confirms the device has powered down.
• If you press the reset button a second time, nothing happens, confirming the device is still off.

What Reset Mode Does
After using the reset button, the device remains in reset mode until it is reactivated.

While in reset mode
• Fall detection is not active
• Pending commands are not synced
• Low battery and power-off alerts are not sent to customers
• In the Dealer Portal Status History, devices show “ChargingState 4”
• A red icon appears beside the battery level (Dealer Portal)

Important note
Reset mode is designed for safe transport/shipping and temporary shutdown. It is not intended for day-to-day use.

How Reset Mode Ends (How to Power Back On)
Reset mode ends when the device is reactivated using one of these methods:

Option 1: Place the device on the charging cradle
• This wakes the device and takes it out of reset mode.

Option 2: Press the call/SOS button
• First press: You will hear beeps and the voice prompt:
“Powered on, ready for use.”
• Second press: The device places a call to the monitoring center.

What Happens With the Daily Status Report
After the reset button is pressed, the device may briefly wake to send its daily status report (including battery level), then returns to sleep. This is normal behavior.

Quick Reference Summary

Red light
• Flash every 5 seconds (on cradle): Charging
• Solid (on cradle): Fully charged
• Flash every 26 seconds: Battery low
• Flash every 2 seconds for 30 seconds: Booting
• Off: Normal or battery discharged (depending on context)

Blue light
• Solid: On a call
• Flash every 5 seconds (on cradle): Normal
• Flash every 26 seconds: Normal connection indicator (pattern depends on mode)
• Flash every 1 second (on cradle): Out of service
• Double-flash (off cradle): Limited/no service or out of service
• Flash every 1 second for 5 seconds after button press: Out of service

Reset button
• Press 1–2 seconds to power off for shipping/flying
• To power on: place on cradle or press call button
• First button press after reset: “Powered on, ready for use.”
• Second button press: Calls monitoring center

Need Help?
Phone: 1-888-411-4656
Email: support@holoalert.ca
Website: www.holoalert.ca