What happens after you place an order

After you order online, we make sure your device is prepared and ready to use when it arrives.

Step by step

1. Order confirmation: you'll receive a confirmation with what you ordered and where it's shipping.
2. We prepare your device: we set it up on our side so it's ready for your monitoring profile.
3. We ship your device: you'll receive tracking details.
4. Activation and test: after delivery, we help you activate and complete a quick test with the monitoring centre.

If we're missing important details (for example: a unit number or emergency contact), we'll reach out so there are no delays.