How automatic fall detection works

Automatic fall detection is enabled by default on all Holo Alert devices. It uses sensors to detect a hard fall and can place an alert without a button press.

What to expect when a fall is detected

Fall detection follows a simple safety-first flow designed to get help to you when you can’t press the button yourself.

Typical flow

1. The device detects a fall-like event.

2. The device prompts you to respond (for example, a vibration and/or voice prompt).

3. If there’s no response, the device places an alert to the monitoring centre.

4. A monitoring centre operator speaks with you through the device and coordinates help if needed.

What you should do

• If you’re okay, respond to the prompt as soon as you can.

• If you need help, stay as calm as possible and speak clearly through the device when the operator connects.

• If you’re able, you can always press the help button at any time—especially if you feel unwell or unsafe.

Important limitations

Fall detection is not guaranteed

• Some falls may not be detected.

False alerts can happen

• Some movements can look like falls and trigger an alert.

What this means in real life

• Fall detection is a helpful safety feature, but it can’t replace pressing the button when you need help. If you can press the button, do so.

Need help setting expectations?

If fall detection is a critical concern for you, contact us and we’ll help set expectations based on your situation: support@holoalert.ca.