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Press the button to get help

What to do and what to expect when you need assistance.

If you need help, press the button on your device. You don't need to dial or speak first.

What happens next

  • Your device places an alert to the monitoring centre over cellular.
  • A trained operator answers and speaks with you through the device.
  • Help is coordinated based on what you need (emergency contacts and/or emergency services).

When to press the button

  • If you've fallen or feel unwell.
  • If you're unsure but want to check in with the operator.
  • Any time you feel unsafe.

We don't guarantee response times, but operators respond quickly and focus on what you need in that moment.